Frequently Asked Questions

We primarily serve enterprise clients across greater Taipei — Taipei City, New Taipei, Keelung, and Taoyuan and points north — with on-site service at the client location. Businesses elsewhere in Taiwan can reach us through remote support; urgent matters are addressed at once by phone and remote connection.

We serve businesses across all sectors, including but not limited to engineering design, healthcare and life sciences, wholesale and trade, advertising and marketing, professional services, retail and e-commerce, manufacturing, logistics and transport, and food and beverage. Our core clients are small and mid-sized businesses of roughly 1 to 200 people — a scale at which we know the operational rhythm and the information needs intimately.

The simplest path is to send a brief inquiry through the contact form on this site, or to call +886 2 2517 0377. A member of our team will reach out within one business day to arrange an environment assessment. From there, a ClientCentric IT service consultant will work with you to understand your needs and propose a service plan.

Founded in 2008, Megapower Asia has spent more than eighteen years focused on local managed IT services for small and mid-sized businesses in Taiwan. That depth of hands-on experience and industry know-how informs every engagement — helping clients build operating environments that are stable, secure, and efficient. On certifications: Megapower is a Microsoft-certified small business specialist team, with years of practical experience across Microsoft solutions and cloud services. We design and deploy the system architectures and security measures best suited to each client's situation, and the company is fully registered and qualified in accordance with the relevant government regulations — ensuring both service quality and compliance.

Both full outsourcing and hybrid arrangements work. Many clients choose to have their existing IT staff focus on core business systems, while day-to-day operations move to our professional service team — a configuration that often produces real 1 + 1 > 2 results. For businesses without dedicated IT staff, having Megapower carry the technical responsibility end-to-end keeps overall operating costs in check.

Service typically begins 3 to 5 business days after signing. The handover covers an inventory of existing equipment and accounts, alongside the basic information documentation that gives our team a complete picture of the environment — so we can take over without disruption to your daily operations.

Response times vary by service tier. The exact SLA terms are set out in the contract and the proposal document, with full clarification before signing — so both sides share a common understanding of the service standard.

The standard term is twelve months. Improving and stabilizing an IT environment takes time, and twelve months allows the partnership to move through three phases — assessment, adjustment, and stable operation — before the value of outsourcing becomes fully visible. For particular circumstances, tailored arrangements can be discussed.

Yes. At renewal, actual usage informs the next service plan and the scope of investment — so the partnership can keep pace with your business as it grows, with room to flex when needed.

The full service scope is governed by the contract. The service covers everything written into the contract — on-site and remote technical support, regular on-site inspections, and system monitoring. Hardware purchases (the devices themselves), additional software licensing, project work that falls outside the contract scope (such as large system implementations), and service requests outside standard working hours are quoted separately.

Each business receives a service plan shaped around its actual technical needs and the size of its environment. A ClientCentric IT service consultant will work with you to understand your business and recommend the configuration that fits.

Our standard service hours are Monday through Friday, 09:00 to 18:00 (national holidays excepted). For urgent matters outside these hours, we can arrange case-by-case handling and provide a separate quote — so critical moments still receive the support they require.

Yes. A service consultant works on-site to understand your current IT environment and operational needs, then provides an overview and suggestions for refinement. Whether to move forward with a formal engagement is entirely your decision.

Yes. Many attack tools are now commoditized and automated, which means small and mid-sized businesses are exposed to the same risks as larger ones. With appropriate planning, a sensible budget can underwrite a stable operating environment and a higher level of client trust.

A standard health check covers endpoint protection, account and password policy, network architecture, externally exposed service weaknesses, and the baseline of staff cybersecurity awareness. The work typically takes a few days. Our professional team walks through the findings and the direction for refinement, and this can later be folded into a regular health-check service if desired.

The purpose of a social engineering exercise is to strengthen the team's cybersecurity awareness — not to examine individuals. Before the exercise, staff are informed that this is part of the organization's effort to raise its security capability. Results are reported as overall trends and learning observations, helping everyone approach suspicious emails and links with greater confidence in their day-to-day work.

Yes. Megapower provides incident response support, including environment assessment, recovery guidance, and follow-on planning to strengthen protection — so the situation can be worked through in an orderly way. If complete backups and protective measures are already in place, we also help review the restoration process and reinforce safeguards, putting subsequent operations on firmer ground.

We've designed our own "Zero-Tier Service" model — when you reach out, you connect directly with someone who can actually solve the problem. Communication stays light, answers stay precise. Every engineer on our team is a full-time Megapower employee, which means the same people care for your environment over the long run, and the longer we work together, the better we understand your business needs. With our "Intelligent Swarming" team collaboration, our engineers support each other and work through problems together — what you experience isn't one person on duty, but the whole team watching over your IT environment.

Under our Zero-Tier Service model, front-line engineers are designed to own each issue end-to-end — they have both the authority and the technical ability to act directly. When a situation crosses specialties or gets thorny, the engineer activates our internal "Intelligent Swarming" collaboration: the right people and the right knowledge are pulled in immediately, the issue is articulated once, and the team works through it together.

Your existing equipment and current suppliers can stay exactly where they are — Megapower focuses on bringing different brands and different generations of systems together so everything runs reliably. If you'd prefer Megapower to handle procurement instead, you're essentially handing the whole package — product and service selection, installation and setup, ongoing coordination — over to us. We take care of selecting the right product or service, vetting compatibility and risk, getting everything set up properly the first time, and then serving as your single point of contact throughout the warranty period. You only need to remember one contact. The decision is always yours.

Our specialty is the real-world IT environments of small and mid-sized enterprises — we stay close to what actually happens on the ground and accumulate hands-on experience across industries. The same engineers work with the same clients over time, which means they grow into the rhythms and constraints of your industry month by month. When something unusual comes up, our "Intelligent Swarming" collaboration draws in lessons from manufacturing, healthcare, retail, professional services and beyond in real time — and translates them into practical guidance and reminders for you.

We treat AI as a digital teammate sitting beside our engineers — it organizes records, references past cases, and helps every troubleshooting cycle get faster and more precise. That experience flows back into our team knowledge base and circulates through the "Intelligent Swarming" model, so whoever takes your next call has instant access to everything we've learned before. The service you receive stays consistent and predictable, no matter who picks up.

"Zero-Tier Service" is the way Megapower has designed support to work: every time you reach out, you speak directly to an engineer who truly understands your environment and can take action. "Intelligent Swarming" is how we collaborate internally: when an engineer picks up your issue, the right specialists are summoned like a swarm — everyone solves it together, in one pass. The practical benefit, when you put these two together: fewer back-and-forths, shorter waits, and answers that are more complete and more consistent. Over time, you'll come to see Megapower as an external IT team that truly understands your business.