Frequently Asked Questions

Not necessarily. We evaluate your systems, data volume, budget, and compliance requirements to recommend the right architecture — whether that's full cloud, on-premise, or hybrid. We don't push migration for its own sake.

Timeline depends on scale: small businesses typically take 1–3 months, mid-sized businesses 3–6 months. We use minimum-disruption migration strategies, with cutovers scheduled outside business hours to ensure continuity.

Managed hosting (Microsoft 365 / Google Workspace) provides 99.9% uptime guarantees, automatic updates, built-in security, and per-user pricing with no hardware investment. Self-hosted servers require hardware, dedicated maintenance, and you assume full security responsibility. For most SMBs, managed hosting delivers better value.

Full outsourcing and hybrid models are both options. Many clients let existing IT staff focus on core business systems while we handle day-to-day operations. If you have no dedicated IT staff, full outsourcing delivers the best cost efficiency.

Service typically begins within 5–10 business days of signing. The onboarding process includes an inventory of existing equipment and account permissions, and creation of baseline IT documentation — ensuring our engineers have a complete picture of your environment for a seamless handover with no disruption to daily operations.

Response time guarantees vary by plan level. Detailed SLA terms are clearly specified in both the contract and proposal, and fully explained before signing to ensure both parties share the same understanding of service standards.

Standard contracts are 12 months. IT improvement and stabilization take time — 12 months covers a complete cycle of environment assessment, optimization, and stable operation, allowing the outsourcing arrangement to deliver real value. Shorter terms can be discussed for special circumstances, at a slightly higher monthly rate.

Yes. Plans can be adjusted quarterly based on actual headcount. Upgrades take effect immediately; downgrades apply from the next billing period.

The monthly fee covers all services listed in your plan, including unlimited remote support, scheduled check-ups, and monitoring. Hardware purchases, additional software licenses, and out-of-scope project work (e.g., large system builds) are quoted separately and explained upfront.

Headcount is the primary factor: S for 1–15, M for 16–35, L for 36–60, XL for 61–100, XXL for 101+. During your free consultation, we assess your specific needs and recommend the best fit.

Standard service hours are Mon–Fri 09:00–18:00 (UTC+8). Plan L and above can add a 7×24 emergency support add-on for after-hours coverage.

We offer a free IT environment health check (~2 hours) so you can experience our service quality firsthand. There is no free trial for full managed services, but short-term contracts are available on request.

We primarily serve businesses in Taipei City and greater Taipei (including New Taipei City and Keelung) for on-site service. Remote support is available to businesses nationwide across Taiwan.

We serve businesses across all industries, including financial services, healthcare, manufacturing, trading companies, law firms, architecture, and education. We specialize in SMBs with 15–100 staff.

Simply fill out the inquiry form on our website, or call (02)2517-0377. Our consultant will contact you within one business day to schedule a free IT environment assessment — no pressure, no commitment required.

Megapower Asia has served Taipei businesses for many years. Our engineers hold Microsoft, Cisco, and CompTIA certifications. Our clients are primarily long-term partners — average engagement exceeds 3 years.

Absolutely. Cyber attacks are increasingly targeting small and medium businesses precisely because defenses tend to be thinner. Ransomware and phishing attacks don't discriminate by company size — when they hit, the cost almost always far exceeds what basic protections would have required.

The standard check covers: endpoint protection status, account and password policies, network architecture security, external service vulnerabilities, and baseline employee security awareness. It typically takes 0.5–1 business day with a detailed report delivered. First assessment is free.

This is a common concern. We recommend informing employees in advance that 'the company will occasionally conduct security awareness tests' — framing drills as a learning opportunity rather than a gotcha. The goal is education, not punishment.

Yes. We provide emergency incident response including: isolating infected systems, assessing damage scope, restoring from backups, investigating the intrusion path, and patching vulnerabilities. We strongly advise against paying ransoms and will evaluate all viable recovery options with you.